Please read our Shipping Policy
Chocolates and candies melt in any area of the country where the temperature is above 80 degrees. This includes the route your package will travel between Reno, NV and your destination. We can never be responsible for melted or "bloomed" chocolates sent by Standard, UPS Ground, or US Postal Service and STRONGLY suggests using UPS 2nd Day Air or Next Day Air if you live in a warm part of the country. To learn about "cocoa bloom" please visit our Sugar Free Chocolates and Their Ingredients FAQ. |
No matter what season or time of year, CarbSmart.com will not be responsible for perishable items sent by regular UPS Ground, UPS 3 Day Select, or US Parcel Post or Priority Mail.
We know sugar free chocolates and candies can melt during the summer months or any time of year where your delivery address OR THE DELIVERY ROUTE between our warehouse in Reno, NV and your delivery address is above 80 degrees.
CarbSmart.com ONLY guarantees the condition of your order if you order by UPS 2nd Day Air or UPS Overnight. |
Standard Shipping Rates for Deliveries to the Contiguous US (lower 48 states)
Lowest Cost - We Choose The Method
OR
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- Lowest Cost Shipping Option
- We Choose The Shipping Method - US Postal Service or UPS Ground
- Delivery usually within 2 to 8 business days after shipment date
- Delivery Confirmation or Tracking Number (UPS provides a Tracking Number which tells you time in transit and current location of your package. US Postal Service provides a Delivery Confirmation number which tells you the day your package left our facility, the date and time an article was delivered and, if delivery was attempted but not successful, the date and time of the delivery attempt.)
- Lower 48 States ONLY
- Does not include, Alaska, Hawaii, PO Boxes, Military (APO/FPO), Puerto Rico, U.S. Virgin Islands, or Guam
- NO SHIPPING SURCHARGES FOR HEAVY / GLASS ITEMS
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| STANDARD SHIPPING |
| $0.00 - $24.99 | $6.99 |
| $25.00 - $49.99 | $8.99 |
| $50.00 - $99.99 | $11.99 |
| $100.00 - $149.99 | $16.99 |
| $150.00 - $199.99 | $22.99 |
| $200.00 - $249.99 | $28.99 |
| $250.00 - $299.99 | $33.99 |
| $300.00 - $349.99 | $39.99 |
| $350.00 - $399.99 | $44.99 |
| $400.00 + | $49.99 |
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US Postal Service Priority Mail Shipping Rates for U.S. Deliveries
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- Delivery usually within 2 to 5 business days after shipment date
- Delivery Confirmation (Delivery Confirmation service provides the mailer with information about the date and time an article was delivered and, if delivery was attempted but not successful, the date and time of the delivery attempt.)
- All 50 States
- Post Office Boxes
- Military (APO/FPO)
- Puerto Rico
- U.S. Virgin Islands
- Guam
- IF YOUR ORDER INCLUDES HEAVY OR GLASS ITEMS, A SHIPPING SURCHARGE WILL BE ADDED TO YOUR ORDER AFTER IT IS SUBMITTED TO US BASED ON THE ITEMS IN THE CHART BELOW.
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| USPS SHIPPING |
| $0.00 - $24.99 | $7.99 |
| $25.00 - $49.99 | $13.99 |
| $50.00 - $99.99 | $19.99 |
| $100.00 - $149.99 | $29.99 |
| $150.00 - $199.99 | $39.99 |
| $200.00 - $249.99 | $49.99 |
| $250.00 - $299.99 | $59.99 |
| $300.00 - $349.99 | $69.99 |
| $350.00 - $399.99 | $79.99 |
| $400.00 + | $89.99 |
SURCHARGE FOR
HEAVY / GLASS ITEMS |
$2.50 each
up to 12 heavy or glass item
listed in the chart below. In the event of more than 12 heavy or glass items, there may be an additional surcharge added after the order is placed. | |
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UPS Ground Shipping Rates for U.S. Deliveries
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- Delivery usually within 2 to 8 business days after shipment date
- 48 Contiguous States Only
- UPS Tracking Number Provided
- NO SHIPPING SURCHARGES FOR HEAVY / GLASS ITEMS
|
| UPS GROUND SHIPPING |
| $0.00 - $24.99 | $7.99 |
| $25.00 - $49.99 | $9.99 |
| $50.00 - $99.99 | $12.99 |
| $100.00 - $149.99 | $17.99 |
| $150.00 - $199.99 | $23.99 |
| $200.00 - $249.99 | $29.99 |
| $250.00 - $299.99 | $34.99 |
| $300.00 - $349.99 | $39.99 |
| $350.00 - $399.99 | $44.99 |
| $400.00 + | $49.99 |
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UPS 3 Day Select Shipping Rates for U.S. Deliveries
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- Delivery usually within 3 business days after shipment date
- 48 Contiguous States Only
- UPS Tracking Number Provided
- NO SHIPPING SURCHARGES FOR HEAVY / GLASS ITEMS
|
| UPS 3 DAY SELECT |
| $0.00 - $24.99 | $14.99 |
| $25.00 - $49.99 | $22.99 |
| $50.00 - $99.99 | $33.99 |
| $100.00 - $149.99 | $44.99 |
| $150.00 - $199.99 | $55.99 |
| $200.00 - $249.99 | $66.99 |
| $250.00 - $299.99 | $77.99 |
| $300.00 - $349.99 | $88.99 |
| $350.00 - $399.99 | $99.99 |
| $400.00 + | $109.99 |
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UPS Second Day Air Shipping Rates for U.S. Deliveries
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- Delivery usually within 2 business days after shipment date
- 48 Contiguous States Only
- UPS Tracking Number Provided
- IF YOUR ORDER INCLUDES HEAVY OR GLASS ITEMS, A SHIPPING SURCHARGE WILL BE ADDED TO YOUR ORDER AFTER IT IS SUBMITTED TO US BASED ON THE CHART BELOW.
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| UPS 2ND DAY AIR |
| $0.00 - $24.99 | $21.99 |
| $25.00 - $49.99 | $39.99 |
| $50.00 - $99.99 | $55.99 |
| $100.00 - $149.99 | $74.99 |
| $150.00 - $199.99 | $82.99 |
| $200.00 - $249.99 | $89.99 |
| $250.00 - $299.99 | $102.99 |
| $300.00 - $349.99 | $112.99 |
| $350.00 - $399.99 | $119.99 |
| $400.00 + | $125.99 |
SURCHARGE FOR
HEAVY / GLASS ITEMS |
$1.25
per heavy or glass item
listed in the chart below. |
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UPS Next Day Air Shipping Rates for U.S. Deliveries
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- Delivery the next business days after shipment date
- 48 Contiguous States Only
- UPS Tracking Number Provided
- IF YOUR ORDER INCLUDES HEAVY OR GLASS ITEMS, A SHIPPING SURCHARGE WILL BE ADDED TO YOUR ORDER AFTER IT IS SUBMITTED TO US BASED ON THE CHART BELOW.
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| UPS NEXT DAY AIR |
| $0.00 - $24.99 | $29.99 |
| $25.00 - $49.99 | $49.99 |
| $50.00 - $99.99 | $69.99 |
| $100.00 - $149.99 | $89.99 |
| $150.00 - $199.99 | $99.99 |
| $200.00 - $249.99 | $119.99 |
| $250.00 - $299.99 | $129.99 |
| $300.00 - $349.99 | $139.99 |
| $350.00 - $399.99 | $149.99 |
| $400.00 + | $159.99 |
SURCHARGE FOR
HEAVY / GLASS ITEMS |
$2.50
per heavy or glass item
listed in the chart below. |
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USPS Priority Mail International to Canada
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- Delivery usually within 5-8 business days after shipment date
- Receiver responsible for any Customs Fees or Duties
- Online tracking for some International destinations
- IF YOUR ORDER INCLUDES HEAVY OR GLASS ITEMS, A SHIPPING SURCHARGE WILL BE ADDED TO YOUR ORDER AFTER IT IS SUBMITTED TO US BASED ON THE CHART BELOW.
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| CANADA |
| $0.00 - $24.99 | $19.99 |
| $25.00 - $49.99 | $29.99 |
| $50.00 - $99.99 | $39.99 |
| $100.00 - $149.99 | $49.99 |
| $150.00 - $199.99 | $59.99 |
| $200.00 - $249.99 | $69.99 |
| $250.00 - $299.99 | $79.99 |
| $300.00 - $349.99 | $89.99 |
| $350.00 - $399.99 | $99.99 |
| $400.00 + | $109.99 |
SURCHARGE FOR
HEAVY / GLASS ITEMS |
$2.50
per heavy or glass item
listed in the chart below. |
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| SURCHARGE FOR HEAVY / GLASS ITEMS |
The following items will have an additional surcharge:
Aloha Nu Simply Coconut Flour, Baja Bob's 1 liter bottles, Big Train 2 lb. tubs, Carbquik Baking Mix, DaVinci Gourmet 1/2 Gallon Dessert Sauces, DaVinci Gourmet 375ml bottles, DaVinci Gourmet 750ml bottles, Designer Whey 2 lb. canister, Dixie Carb Counters Carb Not Beanit Butter, Dreamfield's Pasta, Fearn Soya Granules, Fearn Soya Powder, Fla-Vor-Ice Light Sugar Free Freezer Bars, Green Mountain Gringo Salsa ,Heinz Reduced Sugar Ketchup, House Foods Tofu Shirataki, Konjac Foods Shirataki Noodles, La Tortilla Factory Tortillas, LaNouba Fruit and Hazelnut Spreads, MimicCreme Cream Substitute, Nature's Best Protein Powder, Nature's Hollow Ketchup, Spreads, and Syrups, Nutiva Extra-Virgin Coconut Oil, Seal Sama Sugar Free Teriyaki Sauce, Steel's 2 lb. Maltitol Sugar Substitutes, Walden Farms Sauces, Dips and Dressings, Wild Garden Hummus Dip |
| US Postal Service Priority Mail: $2.50 each |
| UPS Second Day Air: $1.25 each |
| UPS Next Day Air: $2.50 each |
| USPS Priority Mail International to Canada: $2.50 each |
We ship out of Reno, NV. Unfortunately we are never able to give you an EXACT date when your order will ship or arrive. BUT we are usually able to ship your order the same or next business day! Occasionally it may take and extra day or two because of market demand, time of year, or other factors. Also, please remember that Saturday and Sunday are not considered days in transit by UPS or USPS.
Please remember that the closer you are to Reno, NV, the faster your order will get to you. If you live on the East Coast, your order will take a full week in transit.
Choosing UPS 3 Day Select, 2nd Day Air, or Next Day Air does not mean that you will receive your order 1, 2 or 3 days after you submit your order. It may take 1 to 3 days to assemble and ship your order. UPS service does not include Saturday delivery.
Protection of Perishable Products During Shipment
- Most orders going to "hot" areas of the country containing perishables (chocolate bars, items with chocolate or yogurt coatings, tortillas, etc.) will be packed with leak proof Ice Bricks. Ice Bricks are a viscous gel refrigerant specially formulated with food safe non-toxic materials, and hermetically sealed in a heavy plastic pouch that stays colder than wet ice. Ice Bricks are the ultimate in refrigerant packs. Ice Bricks are tested and proven to be the coldest & best gel refrigerant available.
- We will take great efforts to protect your perishable items from exposure to heat by placing these items in the lower, center portion of the box and will try to put non-perishable items around them, as well as, placing ice bricks in the box to further shield them from the heat.
- If you choose regular UPS Ground shipping, your order contains perishables and you order on Wednesday, Thursday, Friday, Saturday, or Sunday, your order may be held until the following Monday before it is shipped. This will help prevent the package from sitting in a UPS warehouse which may be extremely hot over a weekend.
- EVEN THOUGH WE MAY PACK YOUR ORDER WITH ICE PACKS, IF YOU ORDER PERISHABLE ITEMS BY REGULAR UPS GROUND OR UPS 3 DAY SELECT SHIPPING, CARBSMART WILL NOT GUARANTEE THE ITEM TO ARRIVE UNMELTED OR IN PERFECT CONDITION.
Shipment Notification & Tracking
We will send you two confirmation email messages - 1) when we receive your order, and 2) when we ship it (this email will provide information about your order, including UPS tracking number and notification of items that have been placed on back order).
Return to our Customer Service section.
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