| | Shopping, Ordering and Checkout
| | Shopping, Ordering and Checkout |  |
How do I make a purchase?
When you see an item you want, click on the "Add to Cart" button to put it in your Shopping Cart. Continue shopping until you have chosen all the items you would like to purchase. Then proceed to Checkout.
Product Availability
Although we strive to have every product we feature available for immediate delivery to you, we occasionally find that an item will go out of stock or a manufacturer can not get product to us in a timely manner. Items that are not available at the time your order is processed will be sent in a second shipment. If the item(s) do not become available within a reasonable timeframe, we will send you an email message offering you the choice to continue waiting for these items or cancel the remainder of your order.
What is "Regular Price?"
Regular Price is the retail price that the manufacturer suggests a retail store sells the item at. In most cases, CarbSmart discounts the price of the item by at least 10%. Some items that are heavy to ship or hard to keep in stock may not be discounted.
What is "Sale Price?"
This is CarbSmart's discounted Price for the item. CarbSmart also lists how much you save per item and at what percentage of Retail Price You Save $0.40 (10%).
What is "Quantity Pricing?"
CarbSmart usually offers a bigger discount on larger quantity purchases. There could be multiple price levels.
I want to put something in my Shopping Cart, but the "Add to Cart" button is missing or the flavor I want is not listed.
Most of the time this means the item is out of stock. We remove the item from the site so that we do not have to back order your items.
 
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Is it safe to use my credit card over the internet?
Our customers are our number one priority. We go to great lengths to protect you and your personal information. View our complete privacy and security policy.
Can I use PayPal?
Yes. CarbSmart is proud to accept PayPal as a payment option. With PayPal, you can feel secure with your online purchase because you never have to submit your personal or credit card information to us. To use PayPal, place your order like you normally would and during the check out process, choose PayPal and follow the directions.
Can I order by phone?
Yes. Although we provide guaranteed order security online, if you prefer to place your order by phone, call our Customer Service staff toll free at 877.279.7091. Customer Service is available Monday through Saturday from 10 AM to 5 PM Pacific Time.
Can I order by fax/mail?
Yes. Place your items you would like to purchase in the shopping cart and press the "Checkout" button. Fill out the Shipping page including the Shipping Method and press the "Continue" button. Make sure you enter your daytime phone number so that in case there is a problem with your order, we can call you to solve it quickly. When you get to the payment page, enter your email address and print the page.
To order by fax, send the page(s) to: 714.948.8215.
To order by mail, send the page(s) to:
CarbSmart, Inc.
Attn: Customer Service
1285 Baring Blvd., #501
Sparks, NV 89434
Will you collect sales tax on my order?
We are required by law to collect state sales tax on purchases of books, non-food items, gift baskets, and items that contain Stevia for all orders shipped to Nevada.
Return to our Customer Service section.
|
|
